Kool Dawg Tees Designer Dog Clothes and Accessories
4440 Misty Lane
Myrtle Beach, SC 29588
TERMS AND CONDITIONS
ORDER CANCELLATION and MERCHANDISE RETURN POLICY
Kool Dawg Tees offers a 24-hour grace period (from the time the order is placed) in which to cancel an order. (PRIOR TO SHIPPING).
Kool Dawg Tees stands behind all of our products and trusts you will be pleased with everything you purchase.
However, if an item is defective or damaged please contact us within 5 business days for a return authorization number (RMA).
NON RETURNABLE ITEMS
Personalized, Custom made shirts, (Country Dawg Brand).
Items Shipped overseas and outside of the 48 Contiguous United States, are Not Returnable.
SPECIAL NOTE TO OVERSEAS CUSTOMERS
The USDA, (United States Department of Agriculture), prohibits returns of any pet products sold to individuals due to the possibility of animals fur or dander residue that may carry contaminates of pet diseases like Mange.
Dog and Cat Fur
It is illegal in the United States to import, export, distribute, transport, manufacture or sell products containing dog or cat fur in the United States. As of November 9, 2000, the Dog and Cat Protection Act of 2000 calls for the seizure and forfeiture of each item containing dog or cat fur.
The Act provides that any person who violates any provision may be assessed a civil penalty of not more than $10,000 for each separate knowing and intentional violation, $5,000 for each separate gross negligent violation, or $3,000 for each separate negligent violation.
KoolDawgTees is not responsible for any customs delays, customs fees, taxes, duties or VAT's for overseas orders.
Overseas Clients are solely responsible to review your Country's import policies prior to ordering any products from KoolDawgTees.
If an overseas client is compelled to return any Item(s) to KoolDawgTees, you do so at your own risk!
You are responsible for any cost of return postage or shipping charges. There is no guarantee of credit issue for returned items.
If your item is eligible for return...
Please return the item in its original packaging within 5 business days of authorization to:
attn: Kool Dawg Tees Returns
4440 Misty Lane Myrtle Beach, SC 29588.
Any packages without a valid RMA # will be refused and returned to sender.
UNLESS OTHER Return Instructions Apply, you will be notified if returned/exchanged items require to be returned to a different address.
*A 15% re-stocking fee will be applied to all returned merchandise, as well as the
cost of shipping of exchanged product back to you, the customer.
Dog Clothing and dog apparel and accessories: BECAUSE OF HEALTH AND SAFETY CONCERNS AND COMMUNICABLE SKIN DISEASES prevalent in animals SUCH AS MANGE, WE DO NOT RESELL RETURNED MERCHANDISE.
All returned pet apparel is either destroyed by incineration or donated to animal shelters and rescue missions for sanitizing and utilized to protect shelter animals from the elements.
THE RESTOCKING FEE HELPS TO OFFSET THE COST OF HANDLING, DISTRIBUTION AND OR DESTROYING THE
RETURNED DOG APPAREL.
Be very careful in measuring your dog properly.
There is a 15% restock fee for all returns. This fee helps to defray the cost of providing less fortunate, abused and abandoned animals with protective warm clothing.
Kool Dawg Tees is not responsible for return shipping charges you may incur.
DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is defective or damaged, please contact us within 5 business days of receipt of the order and we will work to correct the problem.
Kool Dawg Tees
reserves the right to review the item(s) condition before replacements are sent.
that Kool Dawg Tees will ship replacements to the U.S. only.
All international shipping is at
the purchaser’s expense. Shipping Number Required.
Kool Dawg Tees Designer Dog Clothes and accessories are guaranteed against flaws in workmanship.
Effective as of 01/01/2005
kooldawgtees.com Copyright © 2010, All Rights Reserved
10% of all net profits are donated to help animals live better lives!
Help your Dawg to look Kool. In Return, Your Purchase Helps Us Support
Programs for Our animal Friends.
See our Mission Statement page for details.